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Contact Us

We’re always happy to hear from you.

You may find the answer you’re looking for via the links below. If not, feel free to get in touch — we’re here to help.

Helpful shortcuts:

Chat with a member of our support team about order tracking, sizing, delivery, or anything else you need.

Tap the chat icon in the bottom-right corner of your screen to start a conversation.

Live chat hours:

Monday to Friday: 9am–5pm

We’ll always do our best to reply outside these hours when possible, but responses may be slower.

Please note: Live chat may be unavailable at certain times, including public holidays.

Prefer to get in touch by email? We’re always happy to help.

We aim to reply to all emails within one working day, often sooner.

Email is the best option for order queries, returns, or anything that needs a little more detail.

Please note: Response times may be slightly longer during busy periods or holidays.

As a small Irish family business, we personally read and respond to every message — thank you for your patience and for supporting BambooBaby.

Over €60 in Ireland & most of Europe (€80 select regions, €100 worldwide)

We’ll include your message — no extra cost, just extra thoughtfulness.

Orders with 3+ items arrive in our signature gift box

Earn points every time you shop and redeem them for vouchers or gifts.

Get early access to new collections, exclusive offers and little moments of calm in your inbox.